Guest Etiquette Policies
We greatly appreciate being your choice in beauty and wellness.
Please read below our requested Guest Etiquette Policies.
Satisfaction Guarantee
We guarantee our work and want you to be 100% satisfied; if you are not completely satisfied with the result of your services with us, please contact us within 5 days of your visit to discuss refinement options with your Artist.
*Service refinements will be performed at no additional cost if scheduled within 10 days of the original reservation.
Retail sales are non-refudable
All retail sales are non-refudable. Haircare item exchange is only available if the item was purchased within 2 weeks with original proof of purchase, in its original packaging, and is unused/unopened.
All HaloCouture purchases are final sale.
Cancellation Policy
In order to protect our Artist's demand of time, we kindly ask that a 24 hour cancellation notice be given for all salon reservations.
The first incident of a missed appointment, you will receive a courtesy text or phone call reminding you of proper cancellation, and informing you that a non-refundable 100% of the service cost will be required for future missed appointments.
If scheduling a firm appointment is difficult with your schedule, please take advantage of calling the day-of for a potential opening.
Late Policy
To allow sufficient time for each guest, we ask that you arrive 15 minutes prior to your appointment time to fill out any required forms. Arriving late may reduce the time of your service or require a reservation to be rescheduled, in order to ensure that the next client will not be delayed.
Child Policy
We love children, however, due to safety and insurance concerns in our creative space and the relaxing nature of our business, we respectfully require children under the age of 12 visit with us only when the scheduled appointment is for the child.
Group or Event Reservations
To reserve more than three appointments, a major credit card is required to secure your time with us.